Can wet carpet be saved?

If the water is from a clean source and has not sat there for more than 2-3 days, we may be able to save the carpet. Exceptions include old carpet that is delaminating or stained carpet.

How long does it take for mould to grow?

Microscopic mould begins to grow as early as 24 hours. Acting quickly and immediately installing the equipment will help prevent further damage and additional costs. If mould is already present, you need it gone, not covered up. Our team removes the spores from contaminated areas and takes proper precautions to ensure they won't return.

Will my carpets dry out on their own?

Suppose there is more than a few litres of water or a wet patch larger than 30 cm2. In that case, professional help is necessary to prevent mould growth and musty smells. There is a high risk of permanent damage if we do not eradicate all water as quickly as possible.

Can timber floors be rescued?

Water trapped in solid wood flooring can be removed using dehumidifiers and specialist dry heat mats. Using the proper equipment and following the correct drying procedures increases the chances of restoration. Modern engineered floating floors (AKA laminate flooring) are generally non-restorable. It is impossible to extract the moisture trapped under these sealed surfaces. The latest FLIR™ thermal cameras can quickly detect moisture in these areas.

How long does it take to dry carpets and structure?

Even a carpet slightly damp to the touch will take 12-24 hours to dry. In most cases, it will take 2-4 days for the carpet and underlay to dry. It may not be visible to the naked eye, but most floods penetrate walls and subfloors. To dry the walls and structure, it may be necessary to lift the floor coverings and remove skirtings to undertake structural drying for a further 2-3 days. A property fully submerged in water may take several weeks or up to a month to reach acceptable dry standards.

Water Damage Restoration in Australia

Emergency Flood Damage Restoration Services

On-site In 60 Minutes

Our emergency water damage service team is ready to help when you need us most, for both residential and commercial properties.

Suck Up & Remove Water

Our water damage specialists quickly extract all water from carpets and floors to stop further damage and start the drying process.

Carpet & Walls Drying

We use industrial fans and dehumidifiers to remove hidden moisture under your carpets and behind your walls, preventing long-term structural damage.

Compliance & Documentation

Every flood damage restoration job comes with upfront, transparent pricing backed by IICRC certification to protect against mould contamination.

Expert Flood & Water Damage Solutions

Water Damage Restoration — Professional Drying Equipment in Action

Expert Flood & Water Damage Solutions

At Flood Assist, we're dedicated to helping homeowners and businesses bounce back from unexpected water damage. From burst pipes and heavy storms to major flooding, we know that acting fast is the key to reducing damage and costs. Our qualified team uses advanced methods and equipment to restore your property quickly and effectively.

Fast Action on Water Damage

The first 24-48 hours after water damage are the most critical — every extra hour of delay can add up to 15% to total repair costs. Our technicians move quickly to limit further harm, using tools such as thermal imaging cameras to detect hidden moisture and pinpoint areas at risk. Acting early helps protect your property from long-term damage and keeps restoration costs down.

Advanced Drying & Moisture Control

Restoring water damage is more than just drying surfaces. We apply proven moisture control techniques, adjusting airflow, temperature, and humidity to speed up evaporation. With powerful desiccant dehumidifiers, even the toughest spaces can be thoroughly dried.

Protecting What Matters

Every surface responds differently to water exposure. Our team uses tailored drying techniques, from mats for hardwood floors to treatments for concrete, to ensure materials are preserved wherever possible. We also use antimicrobial treatments to stop mould growth and protect both your property and your family's health. We know that dealing with water damage can feel overwhelming — that's why we partner with you through every step, so you don't have to face it alone.

Health & Air Quality Protection

Water damage isn't just a structural problem — it's a health risk. Hidden moisture trapped in floors, walls, and cavities creates ideal conditions for mould and bacteria to grow, affecting indoor air quality and creating ongoing health concerns. Our clean-up process targets these hidden damp spots with industrial-grade equipment, ensuring your property is not just dry but safe to live and work in.

Our Water Damage Process

From first inspection to final checks, we follow a clear, step-by-step process:

Assessment & Documentation: We carry out a thorough inspection and create a detailed action plan.
Water Extraction: High-powered equipment removes standing water quickly and effectively.
Drying & Dehumidification: Industrial air movers and dehumidifiers ensure every surface is dried properly.
Sanitisation & Mould Prevention: Antimicrobial treatments are applied to stop mould and bacteria from spreading.
Moisture Retesting: Our team retests moisture levels across all affected areas to confirm your property is fully safe before sign-off.

Hear From Australians We've Helped

Flood Assist came promptly and dealt with the situation quickly and efficiently. They provided me with ample time to contact my insurance company and secure their reimbursement for the work Flood Assist completed at my place. I appreciated the polite, patient and respectful communication during a most stressful and frustrating time.

Lindsay Dobell

Understanding How it Works

1. Immediate Response

We are local and ready to handle your emergency right away! Call us now, and our friendly team will get you back to business fast.

2. Professional Restoration

State-of-the-art drying equipment for faster results to save you money. We have more than 30 years of combined experience in water damage and property restoration.

3. Peace of Mind

Experts in both residential and commercial, with Compliance Certificates issued on all jobs for peace of mind against mould contamination.

PROTECT YOUR PROPERTY, SAVE TIME AND MONEY

DIY drying won’t protect your home, and hidden moisture can lead to mould and costly repairs. The cost to our customers? Just the cost of the professional restoration services their property needs.

Without Flood Assist, a water damage emergency can take longer, cost more — and make a dangerous situation a lot worse. That’s the value of proper flood restoration.

24/7 Water Damage Restoration